Returns

Changed your mind? 30 days

You can return most items within 30 days of delivery for a refund, as long as the item is unused and still in its original packaging with any accessories included. For change-of-mind returns you cover the cost of return postage. Once we receive the item and check its condition, we refund the full price you paid for it.

Your rights under the Australian Consumer Law

Separately, and in addition to our change-of-mind policy, you keep every right the Australian Consumer Law gives you. If an item is faulty, arrives damaged, or isn’t as described, we cover the return postage and offer a repair, replacement or refund.

For a major problem you choose whether you want a replacement or a refund. For a minor problem we may repair the item first. Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

How to start a return

Email your order number to [email protected] and tell us whether the item is faulty or you’ve changed your mind. We’ll reply with return instructions, including where to send it, so please wait to hear from us before posting anything back.

Refunds go back to your original payment method through Stripe. Depending on your bank, it can take a few business days to show up after we’ve processed it.

Related

For delivery times and damage in transit, see Shipping. For anything else, contact us.